[avonord]

Need to blow off some steam. This is the sequence of events that happened to me, renting a cottage from ontariocottagerentals.com (aka cottagesontheweb.com):

2012/9/4: Booked the cottage, Adventure Bay (#F210), from ontariocottagerentals.com for Oct 5-8. The rental cost was $1107.40 plus $600 deposit.
2012/10/5: Arrived cottage at around 5pm. We found that a storm door and a basement window were broken. We emailed the cottage agency of the damage in accordance to rental policy.
2012/10/8: Turn off all appliances. Cleaned up and threw out all garbage. Emailed the agency on our departure.
2012/10/10: We contacted the agency about a refund for the deposit, but was told the owner has not inspected the cottage yet.
2012/10/16: Received email from agency notifying us that they are withold the deposit until the owner can assess the exact cost of damage: 1) damage to storm door; 2) lights left on in various rooms; 3) bathroom fans left on; 4) heat left on in basement; 5) heat left on on second floor; 6) dirt under carpet
2012/10/16: Replied email disputing damage claim from owner. Asked agency to call me for discussion.
2012/10/18: Never received calls. Called agency and talked to agency owner. She proposed that we pay $100 and said this is lower than the $170 that the owner has asked for. We iterated our protest on the storm door damage claim. She sounded surprised when I told her that I have sent them an email of the storm door damage on our arrival to the cottage. Sheila has promised to get back to us. We asked for photos of the damage. I also informed the agency that there were deficiencies in the cottage: 1) mouse in kitchen area and mouse feces everywhere; 2) fridge not cold enough; 3) shower/bath not functional on 2nd floor (in contrary to advertising).
2012/10/18: Sent a follow up email to agency to summarize damage areas to 1) storm door; 2) hydro use; 3) cleaning cost. I have agreed to pay $25 in favour of the agency/cottage owner because I cannot be 100% sure that I did not miss any appliance during my departure walkthrough on 2012/10/8.
2012/10/22: Sent email to agency to ask for update
2012/10/24: The agency sent a new email to us asking for $200 on behalf of the owner. The cottage owner claims that we did break the storm door by "run into the door from the inside with full force"; thereby breaking the chain and the door hinge. And we are being "dollar-and-dime" by challenging the damage claim. The costs are itemized as follows: 1) 2 hours cleaning lady $70; 2) hydro use $25; 3) door repair $157.5; 4) 20% "discount" -$52. The cottage owner claims that 1) there were dirt on floor 2) leaving dishes on the counter 3) vacuum cleaner in kitchen.
2012/10/25: Sent email to agency to disputing the storm door damage. We took a photo at 5:30pm on Oct 5 on our arrival to the cottage BEFORE we went inside the property. The photos shows one of us accessing the lockbox containing the cottage key. The storm door was open in the photo, and the chain was already apparently broken. The photo was timestamped by WHATSAPP, a messaging app on the iPhone. See on youtube (

). We also disputed the 2 hours of professional cleaning for alleged violation. The dishes left on counter were cleaned and left to dry. Vacuum cleaner may have been left in kitchen, but was there because we cleaned up after ourselves. We also questioned the initial sanitary condition of the cottage on our arrival.
2012/10/30: Emailed agency for update
2012/11/1: Emailed agency for update
2012/11/1: The cottage owner insists on charging us $200 or more, and that we did break the storm door hinge. There was no mention of the chain nor justification to the cleaning cost.
2012/11/1: Emailed agency for damage photos
2012/11/2: Emailed agency for damage photos
2012/11/5: Emailed agency for damage photos
2012/11/5: Sent email to agency to ask for a fair moderation
2012/11/7: The agency says they will charge us $125 as they are the final arbiter. No further justification given. No photos ever received.
2012/11/15: Received $475

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I wrote a tripadvisor review as well: http://www.tripadvisor.ca/ShowTopic-...a_Ontario.html

[Tomislav]

I feel for you, but as soon as you saw the damage, you should have rung the agency there and then.

[avonord]

Originally Posted by Tomislav

I feel for you, but as soon as you saw the damage, you should have rung the agency there and then.

We emailed them. It's after office hour Thanksgiving weekend. There would be no one at the office. And we didn't know the damage was significant. The door just wouldn't close.

[passing]

just go back and rip the door off.

[fatgrandma]

Originally Posted by passing

just go back and rip the door off.

^ It's funny, but this is what you should do OP

[Seminole]

Did you pay with a credit card? If so, do a charge back and tell them to shove it.

[SheerDrivingDiesel]

Have you considered contacting the media about this or perhaps legal advice?I really think either the agency or the owner or both are trying to scam you.

[whats77inaname]

Originally Posted by Seminole

Did you pay with a credit card? If so, do a charge back and tell them to shove it.

Exactly what I was thinking. Let your CC company dispute this for you.

[DevJ]

Originally Posted by Seminole

Did you pay with a credit card? If so, do a charge back and tell them to shove it.

Originally Posted by whats77inaname

Exactly what I was thinking. Let your CC company dispute this for you.

yup

[avonord]

Originally Posted by fatgrandma

^ It's funny, but this is what you should do OP

Lol

[avonord]

Originally Posted by Seminole

Did you pay with a credit card? If so, do a charge back and tell them to shove it.

That's exactly what I thought. That's why I paid the whole transaction with my credit card with a 2% premium. But when I called TD Visa about helping me out, they apologized and basically said they don't deal with security deposits from rental disputes. And I already have their most premium card (TD first class travel visa).

[avonord]

Originally Posted by SheerDrivingDiesel

Have you considered contacting the media about this or perhaps legal advice?I really think either the agency or the owner or both are trying to scam you.

For $100-$200, it's not worth it to go small claim court, let alone hiring a lawyer. And they know it. I'm pissed but my options are limited. And at this point, I don't want to spend more time dealing with this. Thy have successfully tired me out from the negotiation.