[Jason]

BIMMERPOST NEWS

BMW of North America Announces Best Dealership Awards 2017

125
COMMENTS

Tweet

Woodcliff Lake, NJ – March 2, 2017... BMW of North America, LLC is announcing its annual Center of Excellence honors. We are pleased to award these 33 dealers as 2017 Center of Excellence winners. Excellent business performance and intense focus on customer service are what keep BMW of North America one of the most successful automotive companies in the U.S.

The dealers are measured against their peers on 12 Key Performance Indicators which include, Customer Orientation, Aftersales and Sales data. The data is then calculated to award the top 33 of the 342 BMW dealers based on their 2016 performance.

“I congratulate these 2017 Center of Excellence winners for their outstanding achievement,” said Ludwig Willisch, Head of BMW Group Region Americas. “Many on the list have earned COE honors in multiple years. The Center Of Excellence achievement is proof that these dealerships know how to delight their customers.”

2017 Center of Excellence Award Recipients (listed in alphabetical order)

A & L BMW, Monroeville, PA
BMW Concord, Concord, CA
BMW Northwest, Tacoma, WA
BMW of Alexandria, Alexandria, VA
BMW of Cape Cod, Hyannis, MA
BMW of Freehold, Freehold, NJ
BMW of Manhattan, New York, NY
BMW of Morristown, Morristown, NJ
BMW of Mt. Laurel, Mount Laurel, NJ
BMW of Murray, Murray, UT
BMW of Murrieta, Murrieta, CA
BMW of Myrtle Beach, Myrtle Beach, SC
BMW of Nashville, Nashville, TN
BMW of Rochester, Rochester, NY
BMW of San Antonio, San Antonio, TX
BMW of San Diego, San Diego, CA
BMW of San Rafael, San Rafael, CA
BMW of Schererville, Schererville, IN
BMW of Spokane, Spokane, WA
BMW of Springfield, Springfield, NJ
BMW of the Hudson Valley, Poughkeepsie, NY
BMW of Warwick, Warwick, RI
BMW Portland, Portland, OR
Center BMW, Sherman Oaks, CA
Irvine BMW, Irvine, CA
Kuni BMW, Beaverton, OR
Passport BMW, Suitland, MD
Rick Hendrick BMW Charleston, Charleston, SC
Rusnak BMW, Thousand Oaks, CA
South Bay BMW, Torrance, CA
Tomkinson Automotive, Fort Wayne, IN
Tulley BMW, Nashua, NH
West German BMW, Fort Washington, PA

Compare to last year's Best Dealership Award list.

[Frank851]

None in Florida? No surprise there.

[BMW DIY Guy]

Oh BS

BMW Northwest, Tacoma, WA

I wouldn't take my car there if it was 10 feet down the road from me, nor EVER buy a car from them. Their principle is a dirt bag. I have had the privilege of him swearing at me on the phone in German accented English.. all because his sales staff lied to me. Yeah. Dirt bag.

[Brantley847]

Originally Posted by Frank851

None in Florida? No surprise there.

As a Florida resident looking at an M4 built to order... I'm also not shocked. Maybe I need to move my business up north and pay the 1k to ship as the dealers here think it's a privilege for me to pay MSRP or above

[MalibuBimmer]

How the mighty have fallen.

Bob Smith in Calabasas used to be on that list, and once topped it. For the last 2 years it's gone, even as its neighboring dealerships get honored. It probably doesn't help that Bob Smith has squeezed its SAs and fired its sales staff several times in the last few years.

[smitty16s]

Originally Posted by Brantley847

As a Florida resident looking at an M4 built to order... I'm also not shocked. Maybe I need to move my business up north and pay the 1k to ship as the dealers here think it's a privilege for me to pay MSRP or above

I laugh at the dealerships in SWFL when they tell me things like there's no change in a m235i and a m240i, or that every M2 in the nation has a "market adjustment," and they their 5 grand is lowest in the nation. The salesmen here literally don't have to know their product when there are 80 year old snow birds driving m6's because they just wanted the most expensive 6 series. It's so easy to bs and make money down here for the dealerships.

[trendy26]

This isn't a plug by any means, as I normally buy my ///M cars from David Aviles. I purchased my M4 from Coggin BMW in Treasure Coast, FL, and must say that I was surprised that I sourced my car from a Florida dealership, as my past experiences in dealing with them were absolute nightmares. I'm in South Florida, and how dealers like Vista BMW and Braman BMW sell cars is beyond me. They price gouge like crazy!

Coggin BMW on the other hand gave me an offer that I couldn't turn down and the customer service was absolutely wonderful. Again, a huge surprise to me that I would be posting a positive review of a Florida BMW dealer.

With that being said though, how did Steve Thomas BMW not make this list? They are top notch and deserve to be on it!

[RickFLM4]

Originally Posted by Brantley847

As a Florida resident looking at an M4 built to order... I'm also not shocked. Maybe I need to move my business up north and pay the 1k to ship as the dealers here think it's a privilege for me to pay MSRP or above

Try Melbourne or Coggin. Stay away from Braman and Naples if you are looking for reasonable pricing. That said, you can order anywhere and pick up the car in SC (PCD). It's a day's drive home.

Finding a deal isn't that hard if you are willing to cast a wide net (particularly on an M4). You can easily bypass local dealers. It is post-sales service / maintenance where the South Florida dealers really suck. The service at Braman WPB in particular is absurd.

Congrats to the dealers that made the list and any of their employees that happen to see this thread.

[GarlicBun]

Center f...king bmw?
This must be fake!!!!!!! The worst dealership I ever been to!

[smitty16s]

I get service done in Naples because Ft Myers is just a hot garbage dealership. The service department in Naples is good, but again overpriced as well. I generally buy parts from other dealers and just pay labor.

[bmellion]

Originally Posted by trendy26

This isn't a plug by any means, as I normally buy my ///M cars from David Aviles. I purchased my M4 from Coggin BMW in Treasure Coast, FL, and must say that I was surprised that I sourced my car from a Florida dealership, as my past experiences in dealing with them were absolute nightmares. I'm in South Florida, and how dealers like Vista BMW and Braman BMW sell cars is beyond me. They price gouge like crazy!

Coggin BMW on the other hand gave me an offer that I couldn't turn down and the customer service was absolutely wonderful. Again, a huge surprise to me that I would be posting a positive review of a Florida BMW dealer.

With that being said though, how did Steve Thomas BMW not make this list? They are top notch and deserve to be on it!

Vista and Brahman blow. Go to Sarasota! Way better!

[bmellion]

Originally Posted by trendy26

This isn't a plug by any means, as I normally buy my ///M cars from David Aviles. I purchased my M4 from Coggin BMW in Treasure Coast, FL, and must say that I was surprised that I sourced my car from a Florida dealership, as my past experiences in dealing with them were absolute nightmares. I'm in South Florida, and how dealers like Vista BMW and Braman BMW sell cars is beyond me. They price gouge like crazy!

Coggin BMW on the other hand gave me an offer that I couldn't turn down and the customer service was absolutely wonderful. Again, a huge surprise to me that I would be posting a positive review of a Florida BMW dealer.

With that being said though, how did Steve Thomas BMW not make this list? They are top notch and deserve to be on it!

Vista and Brahman blow. Go to Sarasota! Way better!

[IndotagSwizz]

basically every dealership in NJ, NY or CA....lol I'm guessing sales numbers is what matters the most...there must be some serious scams going on in most of these dealers

[IndotagSwizz]

Originally Posted by trendy26

This isn't a plug by any means, as I normally buy my ///M cars from David Aviles. I purchased my M4 from Coggin BMW in Treasure Coast, FL, and must say that I was surprised that I sourced my car from a Florida dealership, as my past experiences in dealing with them were absolute nightmares. I'm in South Florida, and how dealers like Vista BMW and Braman BMW sell cars is beyond me. They price gouge like crazy!

Coggin BMW on the other hand gave me an offer that I couldn't turn down and the customer service was absolutely wonderful. Again, a huge surprise to me that I would be posting a positive review of a Florida BMW dealer.

With that being said though, how did Steve Thomas BMW not make this list? They are top notch and deserve to be on it!

don't know how far south you stay but I stay in Pines and had a great experience at Lauderdale BMW of Pembroke Pines. I have gotten my car fix after warranty expired 3 times for free they are awesome, been going there for 2+ years

[deemo319]

Originally Posted by Frank851

None in Florida? No surprise there.

I completely concur, the dealer here in central Florida is dreadful.

[FadyDizzle]

I use BMW of Freehold in NJ and I'd agree, they deserve some top honors, glad to see them there.

[vpatel867]

Originally Posted by FadyDizzle

I use BMW of Freehold in NJ and I'd agree, they deserve some top honors, glad to see them there.

Good dealership!

Glad to see Rusnak BMW on the list. Chessy YouTube videos from Scott but enjoyed watching.

[e92ben]

Wow no Karl Knauz hmm

[banff]

Don't read too much into this list. it's more about who can follow BMW's ever changing rules the best, not who treats their clients the best.

[MUFCbmwbear]

Originally Posted by e92ben

Wow no Karl Knauz hmm

No Chicagoland dealers!
I have good experiences with Laurel and Motor Werks and people speak highly of Knauz

[e92ben]

Wow no Karl Knauz hmm

[rundmc_92]

Good to see Passport BMW in MD on there! Where I got my first BMW