Rock Auto? Hard pass

Never_Enough · 01-11-2018, 02:19 PM

I've bought a lot of crap from them over the years with no real issues....until now...

Parts they list as correct were not. I returned said parts through their site on the return label they had me print out & use. Both parts in same box with return slips.

They claimed they cannot find one of the parts. Not my fault or problem. Here we are almost a month later and no refund. Just blatant ahole email replies or ignored completely. Then they get surprised I filed a PayPal claim.

So they can screw off at this point. Also filed a dispute w/my credit card. They lost a customer over a whole $25. What a bunch of idiots.

9krpmrx8 · 01-11-2018, 02:25 PM

Sucks to hear, I have been ordering from them for 15+ years and never had a problem.

GORDON.M3 · 01-11-2018, 02:30 PM

I had a similar issue with the windshield wipers. They sent the wrong ones that wouldn't fit and when I was going through their return menu and selecting the options, it blocked me out from returning them cause somehow I selected that I've "used" them...

thetastelingers · 01-11-2018, 03:31 PM

They screwed up 3 out of 4 orders for me and refused to refund one of them.
They'll never get another dime out of me.

Mr Tonka · 01-11-2018, 03:33 PM

I took a hard pass based on their commercials alone. That stupid shit makes me want to punch things.

jgoens · 01-11-2018, 03:38 PM

Guess it is hit and miss even with a company you have used many times. I have ordered from them a handful of times in the past and everything was right.

A couple of months ago I needed a muffler which is not made anymore (even the dealer has no idea) for an older vehicle I have. I searched online and the first hits were from parts stores that said they had the OEM part so I ordered a muffler from a company and got one that didn't fit. I tried ordering from two other stores and the order got cancelled as they didn't have it.

I searched on Rock auto and they had one and it was the right part.

Maestro · 01-11-2018, 04:16 PM

I too used RockAuto for a long time, probably since they first came online and long before they were advertising like crazy. At first I loved them and had no issues. Then they started charging shipping based on their warehouse location a few items I order came out their Calif warehouse and the shipping costs were very high since they use UPS. I also had issues with their website showing one part and they shipping a different version of the part or different manufacturer. I never tried to return anything, but I have been getting the feeling they gotten too big and can not longer manage it.

There are some parts they have great pricing, but I been finding the same parts on advance auto for the same price after you include their shipping costs.

9krpmrx8 · 01-11-2018, 04:20 PM

Yep last month I could not find an aftermarket 335i cooling fan anywhere expect the dealer who wanted $720.00. I ordered two online, one from amazon, and one from another place only to have them cancel the orders because no one actually had the fan in stock.

So I knew I would not get it quickly but I ordered one from Rock Auto and got one for $350.00 in less than a week.

Hit or miss I guess.

01-11-2018, 02:19 PM	#1
Never_Enough Banned 2266 Rep 2,476 Posts Drives: Satan's Chariot 2.0 Join Date: Sep 2013 Location: PA iTrader: (6) Garage List 2018 Charger Hellcat [0.00]	Rock Auto? Hard pass I've bought a lot of crap from them over the years with no real issues....until now... Parts they list as correct were not. I returned said parts through their site on the return label they had me print out & use. Both parts in same box with return slips. They claimed they cannot find one of the parts. Not my fault or problem. Here we are almost a month later and no refund. Just blatant ahole email replies or ignored completely. Then they get surprised I filed a PayPal claim. So they can screw off at this point. Also filed a dispute w/my credit card. They lost a customer over a whole $25. What a bunch of idiots.
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01-11-2018, 02:25 PM	#2
9krpmrx8 Clean is the new cool, keep it that way. 819 Rep 1,685 Posts Drives: 11' Alpine White 335i Sedan Join Date: Jan 2016 Location: San Antonio, Texas iTrader: (0)	Sucks to hear, I have been ordering from them for 15+ years and never had a problem.
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01-11-2018, 02:30 PM	#3
GORDON.M3 Brigadier General 1511 Rep 3,054 Posts Drives: E92 M3 • F25 X3 M-Sport Join Date: Dec 2013 Location: LAX/YYZ/NRT iTrader: (12)	I had a similar issue with the windshield wipers. They sent the wrong ones that wouldn't fit and when I was going through their return menu and selecting the options, it blocked me out from returning them cause somehow I selected that I've "used" them... __________________ INSTAGRAM: GORDON.M3 North American Mr12Volt Carplay/Android Auto Distributor DINAN \| EVOSPORT \| VAC \| ARP \| RD SPORT \| NEEZ \| EIBACH \| CSF \| IND \| BILSTEIN \| KLASSEN \| BREMBO \| ENDLESS \| BBS \| BPM SPORT \| PROJECT MU \| EVENTURI
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01-11-2018, 03:31 PM	#4
thetastelingers Master Baiter 4160 Rep 631 Posts Drives: 09 Z06 Join Date: Jan 2007 Location: Soddy Daisy iTrader: (2) Garage List 2018 BMW M3 SOLD [10.00] 2018 BMW M2 [9.75]	They screwed up 3 out of 4 orders for me and refused to refund one of them. They'll never get another dime out of me. __________________ FYI, if you get an infraction in the off-topic section, you can never visit that section again.
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01-11-2018, 03:33 PM	#5
Mr Tonka is probably out riding. 6064 Rep 2,292 Posts Drives: Something Italian Join Date: Feb 2009 Location: Sweatypeninsula iTrader: (0)	I took a hard pass based on their commercials alone. That stupid shit makes me want to punch things. __________________ "There is no greater tyranny than that which is perpetrated under the shield of the law and in the name of justice. -Charles de Secondat"
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01-11-2018, 03:38 PM	#6
jgoens Major General 3831 Rep 5,776 Posts Drives: 2013 335i msport Join Date: Nov 2014 Location: San Mateo, CA iTrader: (0)	Guess it is hit and miss even with a company you have used many times. I have ordered from them a handful of times in the past and everything was right. A couple of months ago I needed a muffler which is not made anymore (even the dealer has no idea) for an older vehicle I have. I searched online and the first hits were from parts stores that said they had the OEM part so I ordered a muffler from a company and got one that didn't fit. I tried ordering from two other stores and the order got cancelled as they didn't have it. I searched on Rock auto and they had one and it was the right part. __________________ 2013 335i Msport Black sapphire/Coral red. MHD. stage 2--e30 VRSF DP, ER CP, Dinan Shockware. VRSF 12mm/15mm spacers. Cobra dashcam. Various codings. Last car: 2011 335i Msport. JB4. Vrsf CP
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01-11-2018, 04:16 PM	#7
Maestro Major 1089 Rep 1,268 Posts Drives: 2007 335i Sedan, 2021 X3 Join Date: Nov 2006 Location: Philadelphia iTrader: (0)	I too used RockAuto for a long time, probably since they first came online and long before they were advertising like crazy. At first I loved them and had no issues. Then they started charging shipping based on their warehouse location a few items I order came out their Calif warehouse and the shipping costs were very high since they use UPS. I also had issues with their website showing one part and they shipping a different version of the part or different manufacturer. I never tried to return anything, but I have been getting the feeling they gotten too big and can not longer manage it. There are some parts they have great pricing, but I been finding the same parts on advance auto for the same price after you include their shipping costs.
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01-11-2018, 04:20 PM	#8
9krpmrx8 Clean is the new cool, keep it that way. 819 Rep 1,685 Posts Drives: 11' Alpine White 335i Sedan Join Date: Jan 2016 Location: San Antonio, Texas iTrader: (0)	Yep last month I could not find an aftermarket 335i cooling fan anywhere expect the dealer who wanted $720.00. I ordered two online, one from amazon, and one from another place only to have them cancel the orders because no one actually had the fan in stock. So I knew I would not get it quickly but I ordered one from Rock Auto and got one for $350.00 in less than a week. Hit or miss I guess.
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