[mbanks21]

Originally Posted by wdb

Credit card is no guarantee. They tend to side with the vendor. I've had credit card companies leave a charge on my card after I disputed it. We once canceled a hotel reservation, the hotel claimed we did not, and the card company sided with the vendor - even though we had a telephone record of the call.

I've never had a credit card company side with a vendor. I'd drop them if they did that. At worst they'd reverse the charge while investigating, they can always put it back on if they find it was a legal charge.

[wdb]

Originally Posted by mbanks21

I've never had a credit card company side with a vendor. I'd drop them if they did that.

I did. Discover Card. Might as well spread the word.

[gtron]

So did this get resolved or what? I'm sure the OP wouldn't use OT just to flame a vendor and then never tell us the outcome.

Did I miss it by not reading enough of the thread?

[R3dn3k Flyby]

Originally Posted by gtron

So did this get resolved or what? I'm sure the OP wouldn't use OT just to flame a vendor and then never tell us the outcome.

Did I miss it by not reading enough of the thread?

Page 2 on 9/30:

Originally Posted by vividracing

Thank you all for your input in this thread, and as we do everything in our power to provide the best pricing and customer service, we are sometimes subject to things outside of our control. The vendor delays in this particular situation (as this is not a normally stocked product) brought us to this point. Either way, we have refunded the OP in full and canceled his order.

Performance parts suppliers are frequently at the mercy of the manufacturer of the product, and ETA's provided are based on what the manufacturer says. From there, once a supplier takes your payment, they pay the manufacturer. So while you're over on this side angry with the supplier and wanting a refund, they're behind the scenes angry with the manufacturer and also wanting a refund.

-James

[Ross61]

Originally Posted by TrevorM3

there should def. be a way to BAN garbage vendors. but that will never happen as long as the money keeps rolling into the forum. moderators should at least respect the community enough to make a move, and fix things.


4 weeks to ship something though? that is unacceptable.

Dude - seriously?? I may get the ban hammer for this but here goes anyway...

This is a place where you cannot post a picture of a really nice Sig P232 stainless you received as a gift from the wife for earning your MBA but in many, many instances see talk about shagging underage girls (and in some cases boys too) and worse.

Just goes to show you the morals of either the owners or mods.

It's about the owners' of this forum and the dollars they receive, not about ethics or things legal.

And I wonder where the OP is. Rather suspicious he/she would make such a complaint in the initial post and no follow-up.

[gtron]

Originally Posted by R3dn3k Flyby

Page 2 on 9/30:




Performance parts suppliers are frequently at the mercy of the manufacturer of the product, and ETA's provided are based on what the manufacturer says. From there, once a supplier takes your payment, they pay the manufacturer. So while you're over on this side angry with the supplier and wanting a refund, they're behind the scenes angry with the manufacturer and also wanting a refund.

-James

Thanks. Too bad OP didn't reply. I feel used and dirty now.

[jpnh]

Isnt it time for this thread to be locked for additional comment and allowed to remain as a reference/archive?

Seems like its outlived its usefulness...IDK

[gtron]

Originally Posted by jpnh

Isnt it time for this thread to be locked for additional comment and allowed to remain as a reference/archive?

Seems like its outlived its usefulness...IDK

TTT

[9krpmrx8]

I'm surprised deleting the thread was not part of the deal.

[upstatedoc]

Originally Posted by 9krpmrx8

I'm surprised deleting the thread was not part of the deal.

No delete for you!

[KwlAznKid]

Originally Posted by gtron

TTT

well well well hello there old friend

[csu87]

Originally Posted by Ross61

Dude - seriously?? I may get the ban hammer for this but here goes anyway...

This is a place where you cannot post a picture of a really nice Sig P232 stainless you received as a gift from the wife for earning your MBA but in many, many instances see talk about shagging underage girls (and in some cases boys too) and worse.

Just goes to show you the morals of either the owners or mods.

It's about the owners' of this forum and the dollars they receive, not about ethics or things legal.

And I wonder where the OP is. Rather suspicious he/she would make such a complaint in the initial post and no follow-up.

^ Jealous no underage girls (or boys) wont shag him

You must be new around these parts

[jpnh]

[gtron]

Originally Posted by KwlAznKid

well well well hello there old friend

One of the few people that know I'm just a partial joke rather than a whole jerk. haha

[KwlAznKid]

Originally Posted by gtron

One of the few people that know I'm just a partial joke rather than a whole jerk. haha

:

still living in the same place?

[gtron]

Originally Posted by KwlAznKid

:

still living in the same place?

No, that was a little too far. I'm near newport and costa mesa now.

I can guess where you are by your IG lol

[KwlAznKid]

Originally Posted by gtron

No, that was a little too far. I'm near newport and costa mesa now.

I can guess where you are by your IG lol

you're following me on there? are you sure it's me? lol i don't post much haha

[opihi5]

A+ for Ralph @ vivid racing, best customer service I have ever experienced. Matched a price for my splitter and received it in 2 days!

[EALm4]

Jason

[sales@vivid]

Originally Posted by opihi5

A+ for Ralph @ vivid racing, best customer service I have ever experienced. Matched a price for my splitter and received it in 2 days!

I appreciate the kind words! Thank you very much.

[paul_sarky]

Sorry for the late reply..

Soon as I posted this thread, a member on this forum from Vivid sent me a PM and asked for all the details, he forwarded the message to someone in charge of the place and the guy initiated a paypal refund the same day. 3 days later I had the money back in my account..

Long story short, or at least how I understood it, they were waiting for a refund from the manufacturer before they would issue me one and they were taking forever. Im not sure if Vivid doesn't trust the manufacturer and was worried that they wont get their money back or whatever the reason was, is not a good enough of a reason to treat customers like that.

All good now.

P.S My paypal account is linked to my Banks debit card, however, over the years I found that making a risky purchase with paypal online is the way to go, its easier to get your money back than dealing with a bank or CC company, and im talking about orders that have been received but defective, or company that disappeared by the time you received something, or a service that you paid for and weren't satisfied with, PayPal has been great for me for 11+ years now.

[SakhirM4]

Originally Posted by paul_sarky

Sorry for the late reply..

Soon as I posted this thread, a member on this forum from Vivid sent me a PM and asked for all the details, he forwarded the message to someone in charge of the place and the guy initiated a paypal refund the same day. 3 was worried that they wont get their money back or whatever the reason was, is not a good enough of a reason to treat customers like that.

All good now.

P.S My paypal account is linked to my Banks debit card, however, over the days later I had the money back in my account..

Long story short, or at least how I understood it, they were waiting for a refund from the manufacturer before they would issue me one and they were taking forever. Im not sure if Vivid doesn't trust the manufacturer and years I found that making a risky purchase with paypal online is the way to go, its easier to get your money back than dealing with a bank or CC company, and im talking about orders that have been received but defective, or company that disappeared by the time you received something, or a service that you paid for and weren't satisfied with, PayPal has been great for me for 11+ years now.

You should now change the title of this thread to "Vivid Racing refunded my money". Otherwise, it continues to look bad for them.