BMW Customers Ranked Third Most Loyal Among Luxury Brands According to JD Power

The Automotive Enthusiast · 07-24-2019, 02:20 AM

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Originally Posted by Sedan_Clan

BMW's ranking will change very soon.

Do you think for the better or for worse?

claykin · 07-24-2019, 02:33 AM

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Originally Posted by ///M TOWN

Quote:

Originally Posted by claykin

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Originally Posted by ///M TOWN

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Originally Posted by uniqueMR

We can live with 3rd

If you ain't first, you're last

Ricky Bobby-

Heck, that doesn't make any sense at all.... You can be second, you can be third, you can be fourth, you can even be fifth....

"If you're not FIRST... you're LAST "

You'd need to see the movie to truly understand

poor Cal Naughton Jr. - I guess second isn't good enough. Or is it?

Sedan_Clan · 07-24-2019, 02:56 AM

Quote:

Originally Posted by Mo@BMWofFairfax

Quote:

Originally Posted by Sedan_Clan

BMW's ranking will change very soon.

Do you think for the better or for worse?

If they truly botch up this G8X, it'll be for the worst. There's a lot at stake with that car.

doccyber · 07-24-2019, 06:48 AM

Well. I won't be a repeat customer for sure. The design direction has really turned me off. Moving on.

The Automotive Enthusiast · 07-24-2019, 01:30 PM

Quote:

Originally Posted by Sedan_Clan

If they truly botch up this G8X, it'll be for the worst. There's a lot at stake with that car.

What is your definition of botching up the G8x?

Sedan_Clan · 07-24-2019, 02:40 PM

Quote:

Originally Posted by Mo@BMWofFairfax

Quote:

Originally Posted by Sedan_Clan

If they truly botch up this G8X, it'll be for the worst. There's a lot at stake with that car.

What is your definition of botching up the G8x?

Not offering an MT (..which I think they will)
Slighting MT buyers by offering less HP than the other models
Butchering the front end
Forcing packages and not offering stripper cars

heavyD^2 · 07-24-2019, 02:59 PM

Quote:

Originally Posted by Sedan_Clan

If they truly botch up this G8X, it'll be for the worst. There's a lot at stake with that car.

Nah. BMW isn't Porsche. It's all about CUV/SUV's now and as long at they are appealing the company is in a good place.

440xiGCMsport · 07-25-2019, 12:39 AM

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Originally Posted by gatorfast

I am very surprised that Mercedes is so high. I dont really think of them as a brand with a passionate following. I thought for sure that BMW and Porsche would be way ahead of Mercedes.

population getting older maybe the reason.

doug_999 · 07-26-2019, 01:47 AM

Quote:

Originally Posted by F30ZHP

Lexus is #1??? I hated my IS350 F Sport.

My worst car ever was my GS430. Could not wait for that lease to end.

MmmmmM2 · 07-26-2019, 02:01 PM

Quote:

Originally Posted by doug_999

My worst car ever was my GS430. Could not wait for that lease to end.

I was 2 years into my lease and had had enough.

Spied4US · 07-29-2019, 08:09 AM

Gentlemen (and ladies), have you considered about what the survey is really saying, bottomline? None of the brands -- not a single one -- could retain more than 40-some-odd percent of its prior buyers. More than half go looking for something else. This and the other Bimmer board certainly reflect that, too. The difference with a Lexus, MB or Bimmer is you pay more -- probably a lot more -- for 43% satisfaction.

530iDriver · 07-31-2019, 02:23 PM

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Originally Posted by F30ZHP

Quote:

Originally Posted by doug_999

My worst car ever was my GS430. Could not wait for that lease to end.

I was 2 years into my lease and had had enough.

Curious as to what made you despise the Lexus after 2 short years?

MmmmmM2 · 07-31-2019, 05:05 PM

Quote:

Originally Posted by 530iDriver

Curious as to what made you despise the Lexus after 2 short years?

Numerous things actually:

1) Slow.
2) Bad gas mileage.
3) Terrible infotainment design.
4) The design of the car did NOT grow on me. I never got used to the styling and grew to not like it at all.
5) No leather.
6) No driver memory seat.
7) No analog speedometer.
8) Did I mention it was slow?

Only good thing I liked and miss were the A/C seats.

The Automotive Enthusiast · 08-01-2019, 09:07 AM

BMW does need to kind of step it up and offer real cooled seats on the 3 series.

MPBK · 08-01-2019, 09:38 AM

Quote:

Originally Posted by The Libertine

Not really surprised by these results.

I'm not surprised at Jaguar, but Maserati ranking so high is surprising.
We are not talking about buying a Maserati on a whim, for whatever reason. We are talking about buying a second one, knowing what to expect!

jlstyle · 08-02-2019, 05:43 PM

Loyalty doesn't require driving dynamics. As long as car is hassle free, rides nice, looks good and has a good name value, people will come back to it. I think Lexus and MB does that very well.
Now for BMW, it's more of a "maniac" crowd than "loyal". Typical so called BMW "loyalist" admires Porsche or higher performance brands and tend move on as soon as their status elevates. But Lexus and MB loyalist really don't give a shit about other cars, they will just stick to their S, E class or LX,EX forever.

07-24-2019, 06:48 AM	#114
doccyber Captain 261 Rep 628 Posts Drives: %D0%97%D0%B0%D1%81%D1%82%D0%B0 Join Date: Oct 2015 Location: Los Angeles, CA iTrader: (0)	Well. I won't be a repeat customer for sure. The design direction has really turned me off. Moving on.
	Appreciate 0 Quote

07-29-2019, 08:09 AM	#121
Spied4US Private 20 Rep 88 Posts Drives: Cautiously Join Date: Aug 2014 Location: Hither n' Yon iTrader: (0)	Gentlemen (and ladies), have you considered about what the survey is really saying, bottomline? None of the brands -- not a single one -- could retain more than 40-some-odd percent of its prior buyers. More than half go looking for something else. This and the other Bimmer board certainly reflect that, too. The difference with a Lexus, MB or Bimmer is you pay more -- probably a lot more -- for 43% satisfaction.
	Appreciate 0 Quote

08-02-2019, 05:43 PM	#126
jlstyle Lieutenant Colonel 362 Rep 1,762 Posts Drives: Porsche Panamera Join Date: Jun 2008 Location: USA iTrader: (0) Garage List 2014 Audi S7 [0.00] 2015 BMW X5 [0.00]	Loyalty doesn't require driving dynamics. As long as car is hassle free, rides nice, looks good and has a good name value, people will come back to it. I think Lexus and MB does that very well. Now for BMW, it's more of a "maniac" crowd than "loyal". Typical so called BMW "loyalist" admires Porsche or higher performance brands and tend move on as soon as their status elevates. But Lexus and MB loyalist really don't give a shit about other cars, they will just stick to their S, E class or LX,EX forever.
	Appreciate 0 Quote