Do You Pay For Loan Service Cars???

Stormbitch · 02-05-2014, 01:23 PM

I am raging.

Some dealers now charge per day for loan cars whilst you are PAYING them to carry out work on your car.

In the old days this was never the case.

Recently it was £15 for insurance waiver.

Now it is £15 a DAY

What town are you in and what are you charged?

I am in Wiltshire.

Brown71 · 02-05-2014, 01:39 PM

Not a penny! In fact my X1 will not be available until the end of March and they gave me a loaner until it arrives!

bmw-nj · 02-05-2014, 01:39 PM

Central Jersey never paid

MediaArtist · 02-05-2014, 01:46 PM

Southern California, got a 550i loaner one time, never paid.

Sedan_Clan · 02-05-2014, 01:53 PM

No, you never pay for loaners.

Red Bread · 02-05-2014, 02:57 PM

Here in the US, we get free BMW (or Mini if you ask) loaners while your car is under factory warranty, but the minute that's over, you pay for a loaner. If I recall, you don't get factory covered maintenance in the UK, correct? It's four years, 50k miles here.

danintas · 02-05-2014, 03:49 PM

My dealer charges - not sure how much.

But they do give me a ride to and from work when my car is being serviced.

yakuza70 · 02-05-2014, 07:18 PM

Isn't "paying" for a "loaner" an oxymoron?

My 2011 135i is under warranty and has been at the dealer two times to fix a rattle (total of four days now). I've had a 2014 X3 and now a 2014 528i as loaners - no charge other than I have to pay for gas that I use.

Twix · 02-05-2014, 08:39 PM

Up until Jan first I never paid. This year Calgary BMW wants $24.95 for the car. I'm sure my salesman will toss me keys out of the cabinet if I absolutely need a loaner

techietaichi · 02-05-2014, 10:19 PM

I don't have a warranty on my ride, but anytime they're doing recommended services I'm offered a loaner and if they don't have one at the dealer they rent one for me. All I pay for is the fuel I use and that usually ain't much. I've never gone over $10 anyways. Good times.

ZachP51 · 02-06-2014, 08:18 AM

Quote:

Originally Posted by Brown71

Not a penny! In fact my X1 will not be available until the end of March and they gave me a loaner until it arrives!

Likewise! I got a loaner when I ordered me 135is for a month until it arrived! My dealer even gave me a loaner on my old 335i when it was out of warranty.

mister2d · 02-06-2014, 09:23 AM

Quote:

Originally Posted by Red Bread

Here in the US, we get free BMW (or Mini if you ask) loaners while your car is under factory warranty, but the minute that's over, you pay for a loaner. If I recall, you don't get factory covered maintenance in the UK, correct? It's four years, 50k miles here.

Speak for yourself. My cars were never under warranty and I received free loaners.

Red Bread · 02-06-2014, 09:52 AM

Quote:

Originally Posted by mister2d

Quote:

Originally Posted by Red Bread

Here in the US, we get free BMW (or Mini if you ask) loaners while your car is under factory warranty, but the minute that's over, you pay for a loaner. If I recall, you don't get factory covered maintenance in the UK, correct? It's four years, 50k miles here.

Speak for yourself. My cars were never under warranty and I received free loaners.

Dealer's discretion. I've had it happen too, but it's certainly not policy.

GMWNashville · 02-06-2014, 07:56 PM

Some dealers have started to charge because we have issues having people return cars in a timely fashion once the work on their vehicle is finished..charge people money and that typically changes.

DF · 02-07-2014, 12:42 PM

IN the UK they seem to be great at parting people from their pounds.

INS Rebel · 02-07-2014, 07:01 PM

I have a warranty that provides me with a loaner, I know if I didn't they'd charge me daily.

nicknaz · 02-07-2014, 09:51 PM

If there are forum members who are paying for loaners, I recommend being nicer to the people in the service department and the alternative transportation department. I've found there is a LOT of leeway in whether or not you get charged, how long after your car is done you can keep the loaner (i.e. overnight is usually not a problem) and even what loaner you get (i.e. base 320 vs. loaded up 535 m sport...)

pettjose · 02-08-2014, 03:29 AM

Quote:

Originally Posted by Stormbitch

I am raging.

Some dealers now charge per day for loan cars whilst you are PAYING them to carry out work on your car.

In the old days this was never the case.

Recently it was £15 for insurance waiver.

Now it is £15 a DAY

What town are you in and what are you charged?

I am in Wiltshire.

That will be the local stealership Dick Lovett I presume!!

They are the only dealers I have ever had the misfortune to deal with who charge for courtesy cars when booking in for service.

For this and many other reasons I refuse to deal with them anymore, a true example of the poorest customer service.

Do you not travel anywhere else you could use someone else?

IEDEI · 02-08-2014, 11:10 AM

they should not be charging. I would contact BMW USA or Canada if you dealer is charging you....and file a complaint.

Red Bread · 02-08-2014, 11:13 AM

Quote:

Originally Posted by IEDEI

they should not be charging. I would contact BMW USA or Canada if you dealer is charging you....and file a complaint.

OP is in the UK.

Twix · 02-09-2014, 09:41 PM

I received a letter from BMW Canada saying they were implementing these new charges for loaned vehicles starting 2014. Iirc, the exact date was Feb 1st.

WhipSayingQuitPlaying · 02-10-2014, 12:24 PM

When I had an out of warranty BMW they gave me a 69$/day hertz rental. Now that I have new it's a BMW loaner.

View Poll Results: Do you pay for a loan car
Yes I love it. Its so fair and BMW ish.	0	0%
No My Dealer is cool.	52	100.00%
Voters: 52. You may not vote on this poll

02-05-2014, 01:23 PM	#1
Stormbitch Lieutenant 359 Rep 510 Posts Drives: G11 Join Date: Jan 2011 Location: London iTrader: (0)	Do You Pay For Loan Service Cars??? I am raging. Some dealers now charge per day for loan cars whilst you are PAYING them to carry out work on your car. In the old days this was never the case. Recently it was £15 for insurance waiver. Now it is £15 a DAY What town are you in and what are you charged? I am in Wiltshire.
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02-05-2014, 01:39 PM	#2
Brown71 Registered 0 Rep 2 Posts Drives: 2014 X1 x28i Join Date: Feb 2014 Location: Kaiserslautern, Germany iTrader: (0)	Not a penny! In fact my X1 will not be available until the end of March and they gave me a loaner until it arrives!
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02-05-2014, 01:39 PM	#3
bmw-nj Captain 110 Rep 700 Posts Drives: 2014 BMW 335 xdrive M sport Join Date: Apr 2011 Location: Hillsborough, NJ iTrader: (1)	Central Jersey never paid
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02-05-2014, 01:46 PM	#4
MediaArtist There is No Substitute 79 Rep 1,186 Posts Drives: Audi A6, 997 GT3 RS, E90 335i Join Date: Apr 2010 Location: Laguna Beach, CA iTrader: (0)	Southern California, got a 550i loaner one time, never paid. __________________ '13 Audi A6 '07 Porsche GT3 RS '08 BMW E90 335i
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02-05-2014, 01:53 PM	#5
Sedan_Clan Law Enforcer 27091 Rep 22,747 Posts Drives: '22 Chalk Gray Porsche C2S Join Date: Jun 2006 Location: ..in your rearview!!! iTrader: (26)	No, you never pay for loaners.
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02-05-2014, 02:57 PM	#6
Red Bread Major General 4354 Rep 9,135 Posts Drives: Smog machines Join Date: Oct 2008 Location: Austin, TX iTrader: (0)	Here in the US, we get free BMW (or Mini if you ask) loaners while your car is under factory warranty, but the minute that's over, you pay for a loaner. If I recall, you don't get factory covered maintenance in the UK, correct? It's four years, 50k miles here.
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02-05-2014, 03:49 PM	#7
danintas Private First Class 13 Rep 179 Posts Drives: 2015 BMW X3 30d Xline Join Date: Mar 2011 Location: Tasmania, Australia iTrader: (0)	My dealer charges - not sure how much. But they do give me a ride to and from work when my car is being serviced.
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02-05-2014, 07:18 PM	#8
yakuza70 Private First Class 20 Rep 118 Posts Drives: 2011 135i coupe Join Date: Jul 2013 Location: San Mateo, CA iTrader: (0)	Isn't "paying" for a "loaner" an oxymoron? My 2011 135i is under warranty and has been at the dealer two times to fix a rattle (total of four days now). I've had a 2014 X3 and now a 2014 528i as loaners - no charge other than I have to pay for gas that I use. __________________ 2011 135i DCT, M Sport, Deep Sea Blue
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02-05-2014, 08:39 PM	#9
Twix Lieutenant Colonel 663 Rep 1,922 Posts Drives: 2011 e91 Join Date: Jan 2013 Location: Calgary, AB, Canada iTrader: (0) Garage List 2011 BMW 328i xDriv ... [0.00] 2002 Land Rover Dis ... [0.00]	Up until Jan first I never paid. This year Calgary BMW wants $24.95 for the car. I'm sure my salesman will toss me keys out of the cabinet if I absolutely need a loaner
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02-05-2014, 10:19 PM	#10
techietaichi Major 296 Rep 1,311 Posts Drives: 2006 325i Pre-LCI & 2010 X3 Join Date: Aug 2012 Location: Massghanistan, USA iTrader: (1)	I don't have a warranty on my ride, but anytime they're doing recommended services I'm offered a loaner and if they don't have one at the dealer they rent one for me. All I pay for is the fuel I use and that usually ain't much. I've never gone over $10 anyways. Good times. __________________
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02-06-2014, 07:56 PM	#14
GMWNashville Colonel 173 Rep 2,373 Posts Drives: 19 G05, 16 F80, 10 E70x5D Join Date: Jan 2008 Location: Nashville, TN iTrader: (2)	Some dealers have started to charge because we have issues having people return cars in a timely fashion once the work on their vehicle is finished..charge people money and that typically changes.
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02-07-2014, 12:42 PM	#15
DF Major 239 Rep 1,255 Posts Drives: F23 Join Date: Sep 2013 Location: Sherman Oaks iTrader: (0)	IN the UK they seem to be great at parting people from their pounds.
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02-07-2014, 07:01 PM	#16
INS Rebel Private 3 Rep 51 Posts Drives: 2007 328i Coupe MT Join Date: Jun 2013 Location: East Ny iTrader: (0)	I have a warranty that provides me with a loaner, I know if I didn't they'd charge me daily.
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02-07-2014, 09:51 PM	#17
nicknaz Lieutenant General 3195 Rep 10,509 Posts Drives: C6Z Join Date: May 2008 Location: NorCal iTrader: (0)	If there are forum members who are paying for loaners, I recommend being nicer to the people in the service department and the alternative transportation department. I've found there is a LOT of leeway in whether or not you get charged, how long after your car is done you can keep the loaner (i.e. overnight is usually not a problem) and even what loaner you get (i.e. base 320 vs. loaded up 535 m sport...)
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02-08-2014, 11:10 AM	#19
IEDEI Banned 1139 Rep 4,686 Posts Drives: L'Orange Join Date: Jul 2013 Location: Brooklyn, NYC iTrader: (0) Garage List 2011 BMW 1M [8.40]	they should not be charging. I would contact BMW USA or Canada if you dealer is charging you....and file a complaint.
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02-09-2014, 09:41 PM	#21
Twix Lieutenant Colonel 663 Rep 1,922 Posts Drives: 2011 e91 Join Date: Jan 2013 Location: Calgary, AB, Canada iTrader: (0) Garage List 2011 BMW 328i xDriv ... [0.00] 2002 Land Rover Dis ... [0.00]	I received a letter from BMW Canada saying they were implementing these new charges for loaned vehicles starting 2014. Iirc, the exact date was Feb 1st.
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02-10-2014, 12:24 PM	#22
WhipSayingQuitPlaying Registered 0 Rep 1 Posts Drives: Black Join Date: Feb 2014 Location: United States iTrader: (0)	When I had an out of warranty BMW they gave me a 69$/day hertz rental. Now that I have new it's a BMW loaner. Last edited by WhipSayingQuitPlaying; 02-10-2014 at 12:25 PM.. Reason: Phone keyboard ...
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