BMW Recalling More Than 25k 2018 to 2020 Model Year Vehicles for Backup Camera Issue

clee1982 · 10-15-2019, 05:52 PM

Quote:

Originally Posted by SteveinArizona

My check engine light came on. Probably the grill issue but I brought it in and they said that I was due for a software update. So...alas...I will lose my codings again.

They gave me a totally stripped X3 as a loaner...worst loaner I have ever received from BMW. Didn't even have navigation.

Presumably it has the same ICE as in my 530e but tuned higher. What struck me is how rough the engine seems compared to my car.

I thought the idea of loaner is to give you a "better" car, so you're tempted...

SteveinArizona · 10-16-2019, 09:38 AM

Quote:

Originally Posted by clee1982

I thought the idea of loaner is to give you a "better" car, so you're tempted...

While I don't think I ever got a "better" car this is the worst loaner that I ever got. They said it was all they had left and I didn't have an advance appointment (I called my SA and she said she checked and found that they had a loaner and to come on in). So I guess I can't complain. If, for some reason they will be keeping my car for an extended period, I will try to get it replaced (my dealership is close to my house so it is no big deal for me to run over there).

psuibmw · 10-16-2019, 11:53 AM

How come the M340i is not part of the recall

this issue happened to me few weeks ago

nyalpine90 · 10-16-2019, 11:58 AM

Quote:

Originally Posted by AvetNY

they are actually changed the range of minimum and maximum brightness in backup camera settings.
If I code my car, they will reset it all my coding ?

yes, I picked up mine yesterday and coding was gone.

John-M007 · 10-20-2019, 03:31 PM

Took both of my 2018 M550i for recall and I was told they had no record the vehicle was recalled. My cousin took her 2018 540i for the same recall and she was told there was no recall. 2 different dealerships. They also told me they had no software or firmware updates available. Has anyone experienced the same? Thank you!

clee1982 · 10-20-2019, 04:57 PM

you checked your vin against online website?

John-M007 · 10-20-2019, 05:09 PM

I just checked all 3 VINs and it show "0" recall. Then why would they say recalls on all 2018 through 2020?

clee1982 · 10-20-2019, 05:25 PM

Quote:

Originally Posted by John-M007

I just checked all 3 VINs and it show "0" recall. Then why would they say recalls on all 2018 through 2020?

Bad press announcement? Maybe it's just across specific batch?

John-M007 · 10-20-2019, 05:40 PM

I'm in the U.S. and the dealer knew about the recall, but I was told my cars were not recalled. My cousin was told the similar information. if it is all the 2018 through 2020 model year then they all should have the same software issues. I'm now very carious.

John-M007 · 10-20-2019, 05:51 PM

I just checked the U.S. Consumer Report Recall page:

https://www.consumeraffairs.com/news...ue-101519.html

The recall in the U.S. starts November 19, 2019. I'm so disappointed with the BMW dealership that acknowledge the knowledge, but pretended the cars were not recalled with any follow-up offers. This recall was announced in U.S. in October 2019 in U.S.

SteveinArizona · 10-21-2019, 12:58 PM

Quote:

Originally Posted by John-M007

I just checked the U.S. Consumer Report Recall page:

https://www.consumeraffairs.com/news...ue-101519.html

The recall in the U.S. starts November 19, 2019. I'm so disappointed with the BMW dealership that acknowledge the knowledge, but pretended the cars were not recalled with any follow-up offers. This recall was announced in U.S. in October 2019 in U.S.

As best I can determine, my dealership updated my software because of this. The receipt says per SIB 12 20 19 to reach target I level (whatever that means).

EXE46 · 10-21-2019, 09:52 PM

Quote:

Originally Posted by psuibmw

How come the M340i is not part of the recall

this issue happened to me few weeks ago

It is, i had mine done last week.

Ps. For the guy complaining about the X1 lease, I was given a 2018 Nissan Altima rental. Complete garbage and I had to drive it 2 days to work. Slow, lackluster pos, an 80's accord drove better than that crap. Makes me appreciate my car a whole lot more.

John-M007 · 10-22-2019, 01:07 AM

Those of you who had your software updated, are you located in the U.S.? If yes, what state are you located at? In California they are giving us the run around. I called my service advisor and provide him this information (per SIB 12 20 19 to reach target I) and he said he had no idea.

I was also told that there is a new iDrive software, but again some of the dealers penitent that they have no clue.

Anyone could provide any information, I greatly appreciate it.

As for the loaner cars. They have limited BMW cars, most of the time they are extremely dirty on the outside and dusty inside. Getting a loaner car from Honda is cleaner. I have written my conclusions to BMW NA, on thier Facebook and Twitter accounts. it seems like they do not care.

SteveinArizona · 10-22-2019, 09:48 AM

Quote:

Originally Posted by John-M007

Those of you who had your software updated, are you located in the U.S.? If yes, what state are you located at? In California they are giving us the run around. I called my service advisor and provide him this information (per SIB 12 20 19 to reach target I) and he said he had no idea.

I was also told that there is a new iDrive software, but again some of the dealers penitent that they have no clue.

Anyone could provide any information, I greatly appreciate it.

As for the loaner cars. They have limited BMW cars, most of the time they are extremely dirty on the outside and dusty inside. Getting a loaner car from Honda is cleaner. I have written my conclusions to BMW NA, on thier Facebook and Twitter accounts. it seems like they do not care.

I am in Scottsdale, AZ. I didn't even ask. My check engine light came on because of the active grill issue and when I brought it in, they simply told me that the software needed updating.

Whenever I have needed service (mostly with my prior, more troublesome BMW) I was always told to come right in (I live pretty close) and they always had a loaner for me. In the past I have been somewhat able to select which loaner cars and used that as a test platform for me.

One thing that struck me was that the car was about 14 months old, was stripped (not even navigation) and there was a "buy me" sign in the car offering a lease for only $499/month. For a used, stripped X3 that has been driven by a whole bunch of people who didn't need to worry about what they did to the car!

I have generally been pretty happy with my service from my dealership. As I originally noted, I understand that beggars can't always be choosers.

I am replacing my tires at Costco rather than the dealership. I went back and forth and back and forth between summer tires (Michelin 4S) and RFTs (Driveguards). I finally decided that while I would like the ride better from the summer tires, I might occasionally need to drive in colder weather and I don't track the car so I ended up ordering the Driveguards. I will be having them installed this week.

EXE46 · 10-22-2019, 09:09 PM

Quote:

Originally Posted by John-M007

Those of you who had your software updated, are you located in the U.S.? If yes, what state are you located at? I

South Florida here, no push-backs, I simply just told them what I wanted done. Had some connected drive issues so I-drive was updated since I had the early version.

clee1982 · 10-22-2019, 11:52 PM

Quote:

Originally Posted by John-M007

Those of you who had your software updated, are you located in the U.S.? If yes, what state are you located at? In California they are giving us the run around. I called my service advisor and provide him this information (per SIB 12 20 19 to reach target I) and he said he had no idea.

I was also told that there is a new iDrive software, but again some of the dealers penitent that they have no clue.

Anyone could provide any information, I greatly appreciate it.

As for the loaner cars. They have limited BMW cars, most of the time they are extremely dirty on the outside and dusty inside. Getting a loaner car from Honda is cleaner. I have written my conclusions to BMW NA, on thier Facebook and Twitter accounts. it seems like they do not care.

NY, I got an email as well as a phone call from the dealer, scheduled right away and it was done on same day (2.5 hrs?)

John-M007 · 10-23-2019, 06:30 PM

CA, USA: I cakled different dealers and they all told me the BMW NA had removed some of the VIN numbers from the recall list. Now they are calling it "certain" models or "certain" VINs. If your car's VIN does not show on the BMW recall list they are not going to update any software. What a mess.

10-16-2019, 11:53 AM	#47
psuibmw Brigadier General 3642 Rep 3,130 Posts Drives: G06/G20/F30/F15/F10/E90 Join Date: Feb 2011 Location: Baltimore, MD iTrader: (0) Garage List 2023 BMWM2 [10.00] 2018 BMW 320xi [9.67] 2022 BMW [9.63]	How come the M340i is not part of the recall this issue happened to me few weeks ago
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10-20-2019, 03:31 PM	#49
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	Recalls on 2018 and 2019 Vechiles Took both of my 2018 M550i for recall and I was told they had no record the vehicle was recalled. My cousin took her 2018 540i for the same recall and she was told there was no recall. 2 different dealerships. They also told me they had no software or firmware updates available. Has anyone experienced the same? Thank you!
	Appreciate 0 Quote

10-20-2019, 04:57 PM	#50
clee1982 Lieutenant Colonel 805 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	you checked your vin against online website?
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10-20-2019, 05:09 PM	#51
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	I just checked all 3 VINs and it show "0" recall. Then why would they say recalls on all 2018 through 2020?
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10-20-2019, 05:40 PM	#53
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	I'm in the U.S. and the dealer knew about the recall, but I was told my cars were not recalled. My cousin was told the similar information. if it is all the 2018 through 2020 model year then they all should have the same software issues. I'm now very carious.
	Appreciate 0 Quote

10-20-2019, 05:51 PM	#54
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	I just checked the U.S. Consumer Report Recall page: https://www.consumeraffairs.com/news...ue-101519.html The recall in the U.S. starts November 19, 2019. I'm so disappointed with the BMW dealership that acknowledge the knowledge, but pretended the cars were not recalled with any follow-up offers. This recall was announced in U.S. in October 2019 in U.S.
	Appreciate 0 Quote

10-22-2019, 01:07 AM	#57
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	Those of you who had your software updated, are you located in the U.S.? If yes, what state are you located at? In California they are giving us the run around. I called my service advisor and provide him this information (per SIB 12 20 19 to reach target I) and he said he had no idea. I was also told that there is a new iDrive software, but again some of the dealers penitent that they have no clue. Anyone could provide any information, I greatly appreciate it. As for the loaner cars. They have limited BMW cars, most of the time they are extremely dirty on the outside and dusty inside. Getting a loaner car from Honda is cleaner. I have written my conclusions to BMW NA, on thier Facebook and Twitter accounts. it seems like they do not care.
	Appreciate 0 Quote

10-23-2019, 06:30 PM	#61
John-M007 Banned 38 Rep 114 Posts Drives: 2021 BMW X5 Comp Join Date: Apr 2019 Location: Atherton, CA iTrader: (0)	CA, USA: I cakled different dealers and they all told me the BMW NA had removed some of the VIN numbers from the recall list. Now they are calling it "certain" models or "certain" VINs. If your car's VIN does not show on the BMW recall list they are not going to update any software. What a mess.
	Appreciate 0 Quote